Industry Tasks

Creating Listings
Encodes product titles following client specifications, ensures all products come with high-quality photos or videos, and proofreads product descriptions.

Customer Service
Responds to customer concerns and questions, uses messaging software and scripts to manage conversations through chat, phone calls, and emails.

Email Marketing
Generates leads with list building, sets up an email cadence, monitors messages’ performance, responds to queries, and forwards hot leads to management.

Inventory & Bookkeeping
Creates accurate records of sales, returns, and restocks, monitors cash inflow from foreign sales, gift cards, promotions, and checks, handles merchant fees.

Listing Maintenance
Ensures client store reflects inventory accurately, Double checks if products are in the right categories, uploads, edits, and removes products if necessary.

Order Fulfillment
Ensures that customers receive products they ordered, processes returns or exchanges, and conveys the store’s return and exchange policy to customers.

Onboarding Stores
Sets up a store or puts a seller’s products on platforms like Amazon, Shopify, Mercari, and Walmart Marketplace, ensures smooth user experience aligned wit client’s brand identity.

Logistics Management
Tracks orders received from various channels, checks if there are adequate stocks of items, and ensures that products get from suppliers to marketplace warehouses.

Platform PPC Ads
Boosts sales on marketplaces like Amazon by setting up ads using data from the business owner, checks if ads have the targeted keywords, administers and monitors split-tests of ads.

Product Sourcing
Researches products, possible suppliers, and target markets, secures samples, downloads barcodes and labels for products, negotiates deals, and cultivates partnerships with suppliers.

Shop Administration
Performing keyword research, writing clear product descriptions, and optimizing the meta title, content, and other portions of the store profile or website.

Social Media Management
Creates simple graphics on Canva, posts content on all relevant platforms, engages with followers or visitors to the business’ profiles, and grows the brand’s audience.

Patient Database Management
Ensures the client has accurate patient data, uses client’s CRM system to store and update patient records, sends billing updates & insurance claims, creates reference reports.

Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Data Checking
Reviews customer information needed for insurance claims and other services, coordinates with patients about additional data needed, updates customer records & documentation.

Financial Tracking
Compiles and reviews billing reports, prepares invoices based on billing data, coordinates with different departments if necessary, reports irregularities to financial head.

Staffing & Recruitment
Helps client find qualified health and wellness professionals for their staffing requirements, screens and shortlists candidates based on client specifications, collates resumes.

Social Media Management
Updates client’s social media pages with news on the company, coupons and offers, articles from client blog, or health-related posts, manages communities.

Receptionist Service
Manages the client’s telephone coverage, responds to inquiries, routes calls, and takes detailed messages following guidelines set by the client.

Calendar Management
Proactively manages and updates client’s calendar, schedules patient appointments, sets meetings with external partners, coordinates changes with relevant parties.

Administrative Support
Maintains spreadsheets, promotional materials, and document databases on benefit plans, services, packages, & other information customers might request.

Content Creation
Builds client’s online presence with well-researched, search-optimized content, creates client website using builders and client guidelines, performs basic website maintenance.

Project Accounting Support
Assists bankers in preparing invoices, approving expenses, budget planning, and other accounting and financial management documents.

Resolving Discrepancies
Reconciles reports, statements, and various other transactions, ensures that the company has up-to-date and accurate financial information.

Office Administration
Handles various office needs like ordering supplies, sourcing or repairing equipment, reviewing or distributing mail; ensures client has a fully functioning workspace.

Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Event Coordination
Organizes event logistics, researches and reserves venues, books catering and transportation, looks up gifts or giveaways, and handles technology needs of participants.

Document Preparation
Ensures that company executives have briefing materials for events they join, coordinates with event participants and point persons, collates data & materials gathered.

Calendar Maintenance
Manages complex personal and team calendars while keeping business priorities top-of mind, coordinates times, schedules venues, and addresses needs for virtual conferences.

Travel Coordination
Prepares itineraries for the CEO and other company executives, books travel arrangements, keeps track of relevant numbers, locations, and contact persons.

File or Document Organization
Maintains record systems or databases, ensures confidentiality of restricted files, organizes and prepares materials for meetings, records & transcribes minutes.

Expense Tracking & Reporting
Creates expense reports following client’s specifications, handles vendor payments & expense reports, reconciles corporate credit card accounts.

Customer Support
Serves as external parties’ first point of contact, handles both inbound and outbound calls, builds relationships with customers, resolves concerns & disputes effectively.

Payroll Processing
Integrates time-consuming HR functions like maintaining time or attendance sheets, ensures the prompt filing of employment tax returns, compiles financial documents and reports.

Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Monitoring Software Issues
Identifies problems spotted in customer feedback or uncovered through testing, corrects these issues, and refers these to appropriate personnel for correction.

Lead & Prospect Research
Finds tech writers, vloggers, streamers, podcasters, and indie game developers in the client’s niche, compiles and presents information on these personalities.

Marketing Strategy Support
Presents information needed for formulating marketing plans, tracks metrics using tools like the website’s Google Search Console, and compiles the data in a report.

File or Document Sorting
Prepares and secures digital documents needed for reports, sorts and organizes files generated by client’s work, ensures client can locate and pull up data easily.

Invoicing Support
Creates and sends statements or invoices to client’s customers, ensures the final bill is accurate, tracks payments, and reports issues or irregularities to the financial head.

Social Media Management
Creates posts for platforms like Twitter, Facebook, and LinkedIn, engages with the client’s audience and handles community management on their social media pages.

Appointment Setting
Pre-qualify leads, schedule meetings between prospective customers and company decision-makers, coordinate availability of meeting attendees and inform them of updates.

Field Notes Transcription
Ensures accurate documentation through properly formatted, proofread, and transcribed construction field notes, organizes field notes so client can access these easily.

Receptionist and Call Routing
Acts as the first point of contact for customers, prospects, suppliers, and other external parties, forwards calls and connects callers to the right point persons in the company.

Managing Customer Data
Keeps track of client information by updating its database, provides client with details of purchases, interactions, records of complaints, and other pertinent data.

Project Warranty Support
Cross-checks punch list items with team’s Gantt charts, proofreads closeout and operations review, collates post-occupancy survey data.

Permit Submissions Support
Ensures client’s building permit packages are ready for review, and have completed checklists, forms; all supporting documentation needed.

General Research
Be the client’s first point of contact for construction services teams, suppliers, and subcontractors; obtain quotes for services and products for new jobs; collate these information in reports.

Payroll Administration
Uses tracking software to monitor employee attendance, ensures timely reporting, responds to the employees’ questions about payroll and benefits policies.

Data Entry
Prepares and proofreads change order forms, service agreements, purchase orders, and subcontracts, according to client specifications; Creates meeting minutes.

License Renewals
Reviews application checklists and notifies client of requirements they missed, keeps track of federal and state regulatory requirements.

Subcontractor Hiring
Sends out welcome emails to new hires, coordinates new hire orientations, schedules meetings between new employees and their direct managers.

Material Ordering
Monitors requests for construction inventory, handles transport requisition for these items, ensures project heads have up-to-date and accurate documentation.

B2B Lead Acquisition
Prospects company decision-makers and builds rapport through email, LinkedIn messages, phone calls, and other tools, gaining a deep understanding of prospects’ needs.

Backlinks & Rankings
Improves website visibility and rankings through backlink analysis, researches competitor keywords, mines keywords for growth insights, and builds Web 2.0 backlinks.

In-Person Events
Facilitates the client’s presence in live events; creates a list of invites, calls and emails potential attendees, schedules face-to face demonstrations for account executives at the event booth.

Community Management
Increases engagement and tracks the brand’s social media performance through the client’s pages or accounts, replies to queries in a timely manner, and monitors or responds to customer reviews.

Content Creation
Produces images, videos, and posts for the client’s social media platforms using apps like Canva, Adobe Photoshop, and Adobe Lightroom; ensures all materials produced align with the brand identity.

Content Strategy Support
Sets key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes; measures and reports on campaigns’ performance against these KPIs.

Handling CRM Tools
Uses customer relationship management software for client interactions, streamlines processes on these tools, ensures that there will never be missed opportunities to increase sales and profitability.

Cross-Channel Posting
Ensures client has good exposure through forum posting, directory submission, social bookmarking, blog posting, and sharing website content on Facebook, Instagram, Pinterest, and the like.

Demo Booking
Creates ways to move prospects through the sales funnel using properly actioned email and cold call cadences, sets appointments, ensures potential clients get to their scheduled bookings.

Recruitment Support
Assists in finding qualified healthcare professionals, collates resumes, references and other applicant documents for client, sends offer & negotiation emails and other messages.

Patient Intake
Prepares charts, sends lab results and information to clinicians in charge, creates patient records and uploads to client’s software, provides healthcare transaction support.

General Coordination
Schedules tests, orders supplies, reminds patients of scheduled procedures, updates customer records, ensures doctors and nurses have what they need for exams or procedures.

Medical Services Support
Handles prescription refills, verifies patient insurance, checks for prior authorization of insurance, takes charge of EMR data entry, scribing, billing, and coding.

Calendar Management
Manages and updates client’s calendar, schedules patient appointments, sets meetings with external partners, and coordinates changes with relevant parties.

Insurance Checking
Reviews patient insurance and checks for eligibility, endorses insurance documents for verification and pre authorization, updates facility’s patient insurance database.

Inventory Management
Ensures the facility has adequate medical supplies, schedules orders for stocks that are running low, monitors orders and confirms delivery, prepares inventory reports for client.

Payroll Support
Handles accounts payable and receivables, monitors employee attendance, ensures payroll reporting is on time, responds to employees’ questions about payroll and benefits policies.

Practice Customer Success
Maintains the practice’s relationship with clients through timely follow ups, Answers basic patient queries, forwards special concerns to healthcare professionals.

Billing Support
Reviews practice’s billing reports, prepares or double checks invoices based on billing data, reports irregularities to financial head, compiles information for tax returns and filing.

Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Practice Data Entry
Encodes physician dictations and patient charts, records and transcribes meeting minutes, performs basic medical transcription, digitizes patient diagnosis & treatment.

Data Entry for Coaches
Records and transcribes meeting minutes, prepares podcast show notes, converts research notes into reports for meetings with potential B2B clients or business partners.

Content Creation
Boosts client’s online presence with well-researched, search-optimized content about professional coaching, creates service pages using builders and client guidelines.

Coordination for In-Person Events
Researches and reserves venues, books transportation and catering, researches tokens for resource persons or giveaways for participants, addresses event technology needs.

Coordination for Online Events
Ensures all participants have the right meeting login information, sends email reminders of the video conference, prepares post event engagement materials like photos and surveys.

Scheduling & Calendar Maintenance
Keeps client’s business priorities top-of-mind while coordinating personal and team calendars, prevents scheduling conflicts, ensures client is prompt and prepared for meetings.

Customer Data Management
Ensures the client has accurate customer data, uses the client’s CRM system to store and update records, collects information to be used for marketing & sales campaigns.

General Industry Research
Gathers data about trends in client’s industry, looks up best practices in other professional coaching and business consultancies, prepares reports on findings.

Marketing Strategy Support
Helps client formulate marketing plans by compiling and presenting information from websites, journals, and other sources, conducts lead generation for campaigns.

Payroll Support
Ensures prompt and timely payroll reporting, handles accounts payable and receivables, monitors employee attendance, responds to employees’ questions about compensation.

Receptionist Service
Responds to inquiries, handles the client’s phone coverage, drafts and sends emails, transfers calls, and takes detailed messages following the client’s guidelines.

Administrative Support
Maintains spreadsheets, promotional materials, and document databases on the client’s services, rates or packages, & other information relevant to customers.

Social Media Management
Creates and schedules posts for social media platforms like Twitter, Facebook, and LinkedIn, handles community management and engages with the client’s audience online.

Appointment Scheduling
Keeps leads in the sales funnel by making and receiving calls, responds to queries, forwards hot leads to managers or agents, and ensures everyone on the team has accurate data from appointments.

Bid Management
Scrapes tender databases and websites for suitable opportunities, researches tendering organizations and their buyers, proofreads drafts of tenders, ensures certificates and documents are complete.

Designing Collateral
Creates brochures, blogs, slide shows, and other promotional or informational materials, ensures all marketing materials are up-to date, proofreads collateral before printing or publishing through social media.

Creating Listing Websites
Facilitates easy remote engagement with prospects by using online software like Rela to set up and populate listing websites, uploads photos of properties, sees to it that all listings have well-lit, high-resolution images.

Lead Generation
Attracts and converts prospects with marketing material, ensures that the company has correct contact details online, contacts and follows up with leads on social media, sends brochures and informational emails to prospects.

Monitoring GMB Listings
Reviews properties’ Google My Business listings and checks if they have correct addresses, photos, and contact details, proofreads GMB Q&A section, checks if links redirect to the right online assets.

Negotiation Support
Helps all parties stay satisfied with the deal through accurate, well prepared sales documents, monitors closed deals through customer relationship management software, maintains databases & property catalogs.

Office Administration
Handles invoicing, fills out booking forms, orders supplies, schedules meetings & appointments across team members’ calendars, maintains the business’ electronic filing system, makes travel arrangements.

Project Management
Makes sure all team members are updated on projects through management tools like Monday.com & Google Suite, sends weekly email updates, joins client calls, & prepares minutes of meetings.

Property Appraisal
Checks properties’ curb appeal through Google Street View, researches nearby schools & businesses, calculates ARV, analyzes comparable, and identifies home utilities suppliers in the area.

Property Sourcing
Makes teams more efficient by handling market mapping and keeping records or documentation of monthly rentals, mortgages, insurance policies, fixture installation, and other expenditures.

Setting Up 3D Tours
Uploads or downloads videos and photos through image hosting services for use in 3D tours, ensures tours have the right informational tags, checks if asset links redirect to the right photos and videos.

Inbox Management
Acts as the company’s first point of contact with applicants and other businesses, ensures external parties’ queries have satisfactory responses, forwards important emails to client.

Payroll Support
Handles accounts payable and receivables, monitors employee attendance, ensures payroll reporting is on time, responds to employees’ questions about payroll and benefits policies.

Talent Acquisition
Partners with client’s human resources unit to develop a strong candidate pipeline, writes job descriptions, posts job ads, and seeks out top candidates through various channels.

Digital Marketing Support
Ensures client has a strong online presence by creating and posting through their social media platforms, responds to customer feedback and reviews.

Applicant Screening
Reduces time to hire by screening and vetting candidates, ensures shortlisted ones have the competencies and skills the role requires, deploys applicant tracking systems.

HR Admin Tasks
Creates spreadsheets for compensation and benefits, prepares travel and expense reports, coordinates with managers about employee payroll.

HR Database Management
Maintains company’s HR database, ensures employee information is up-to-date, monitors employee attendance, updates benefits and enrollments of employees.

Recruitment Cycle Support
Collates resumes, portfolios, and other applicant documents for client, sends offer or negotiation emails and other correspondence to candidates.

B2B Lead Generation
Supports business growth by collecting data, building lists of prospects using client’s tools, scrubs this data and ensures client can use it for marketing and sales.

Scheduling Interviews
Reaches out to candidates for their availability for interviews, coordinates dates with client’s schedule, blocks out times through cloud-based calendars.

Onboarding Support
Sends out welcome emails to new hires, coordinates new hire orientations, schedules meetings between new employees and their direct managers.

Recruitment Research
Analyzes the company’s available positions based on comparable ones in other companies, ensures client is offering competitive benefits packages.

Brand Positioning Assistance
Creates specific buyer personas, defines brand elements & tone following client’s guidelines, evaluates competitors’ products for USP & brand issues, documents branding practices.

Calendar Maintenance
Keeps business priorities top-of-mind while managing several complex calendars, coordinates times, schedules venues, and addresses technology needs of meeting participants.

Content Creation
Boosts client’s online presence through search-optimized content, does simple website design using builders and client guidelines, performs basic website maintenance.

Digital Marketing Support
Maintains tracking reports for digital marketing initiatives, compiles research on competitors’ digital marketing content, sets up and maintains social media pages for the client.

Invoicing Support
Creates statements or invoices and sends these to company’s clients, ensures the accuracy of the final bill, tracks payments, and informs the financial head of issues or irregularities.

Lead Generation
Creates awareness for client’s business by reaching out to potential clients, customers, and content partners, uses lead generation tools to tap new audiences and markets for the brand.

Simple Graphic Design
Creates visual elements of marketing materials, aligns imagery & typography with company’s branding, coordinates with marketing team about the materials to be produced.

Product Development Support
Ensures proper documentation of product’s functional requirements, clarifies client’s needs in terms of tech stack and scale of the project, notes and resolves technical issues.

Recruitment Cycle Support
Collates applicant documents like resumes and portfolios, provides client with collated documents, sends offer or negotiation emails and other correspondence to candidates.

Scheduling Interviews
Reaches out to candidates for their availability for interviews, coordinates dates with client’s schedule, blocks out times through cloud-based calendars.

Market Trends Monitoring
Observes market behavior and identifies developments relevant to the startup, uses social listening tools to determine audience expectations from the brand.

Travel Coordination
Prepares itineraries for company executives, books accommodations and other travel arrangements, notes important locations, contact persons, and changes to the trip.

Travel Coordination
Takes care of client’s travel and lodging needs; books and schedules flights, rental vehicles, ground transportation, hotel rooms, and other types of accommodation.

Talent Booking Support
Schedules events for client’s talents, confirms appearances, and coordinates schedules with the venue or promoter.

Calendar Management
Helps in arranging client’s daily schedule, ensures that no overlaps among meetings occur, coordinates client’s schedule with talents, other teammates, and colleagues.

Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Social Media Management
Manages talents’ social media engagements and their presence on platforms like Facebook, Instagram and Twitter, creates and posts content on client’s social pages.

Entertainment Marketing
Organizes offline and online campaigns around artistic productions, individual talent, and products, provides administrative support to the creative lead in charge of campaigns.

Video Editing
Collaborates with client and helps them execute their vision for their video by editing raw footage, inserting sound effects and music, and producing multiple edits before the final cut.

Event Planning
Researches and books venues and suppliers based on client’s specifications, sends event details to attendees, follows up RSVPs through emails, calls, or chat.

File or Document Sorting
Prepares documents that the client needs for reports, sorts and organizes documents generated by client’s work, ensures client can locate and pull up data easily.

Strategic Planning Support
Enables client to formulate strategic plans by compiling and presenting information from websites, videos, social media profiles or pages, and other sources.

Office Administration
Coordinates and manages event inventory like sales and marketing materials, promotional items, giveaways, and presentations.

Invoicing Support
Creates and sends statements or invoices to client’s customers, ensures the final bill is accurate, tracks payments, and reports issues or irregularities to the financial head.

Research and Topic Selection:
Delve into subjects of interest, trending topics, or listener requests.
Episode Format Design: Decide if the podcast will follow an interview format, solo commentary, panel discussions, narratives, or a mix.

Scripting and Content Creation

Scriptwriting: Write a rough script or outline to guide the episode, even if the conversation is meant to be spontaneous.
Guest Outreach: If the format involves interviews or panel discussions, reach out to potential guests.

Pre-production

Scheduling: Coordinate recording times, especially if involving guests or co-hosts.

Recording

B-Roll Collection: Gather or record additional audio clips, sound effects, or music.

Post-production

Editing: Trim excess content, remove errors or long pauses, and improve audio quality using software like Adobe Audition, Audacity, or GarageBand.
Mixing: Balance audio levels, add music, sound effects, and any other audio elements.
Mastering: Equalize the audio to ensure consistent volume levels and quality across episodes.
Creating Show Notes: Write brief descriptions, highlight key points, and provide relevant links or resources mentioned in the episode.

Branding and Artwork

Designing Cover Art: Create compelling and eye-catching visuals for podcast platforms.
Theme Music: Compose or purchase theme music that reflects the podcast’s mood and theme.

Distribution and Promotion

Uploading: Publish the podcast episode to hosting platforms like Libsyn, Podbean, or Anchor.
Syndication: Ensure the podcast is available on multiple platforms like Apple Podcasts, Spotify, Google Podcasts, etc.
Social Media Promotion: Share episodes, snippets, or quotes on social media platforms to attract listeners.
Email Marketing: Send episode alerts and updates to subscribers.

Engagement and Feedback

Community Management: Engage with listeners on social media, email, or podcast platforms to answer questions or comments.
Review Monitoring: Monitor reviews and feedback to gain insights and improve future episodes.

Monetization (optional)

Sponsorship Outreach: Seek relevant businesses or services interested in sponsoring the podcast.
Affiliate Marketing: Promote products or services and earn commissions on sales through affiliate links.
Merchandise: Create and sell podcast-related merchandise.

Continuous Improvement

Analytics Tracking: Monitor listener stats, downloads, and audience demographics to understand listener preferences.
Professional Development: Attend workshops, webinars, or courses to stay updated with podcasting trends and improve skills.

Administrative Tasks:
Organizing and managing calendars, scheduling appointments and meetings.
Email management, including sorting, prioritizing, and responding.
Answering and redirecting phone calls.
Filing and organization of documents.
Creating and maintaining contact lists.
Handling postal mail and packages.
Drafting letters, memos, and other correspondence.
Data entry and basic bookkeeping.
Preparing and editing documents.

Personal Tasks:
Making travel arrangements: flights, hotels, transportation, and itineraries.
Personal shopping or buying gifts.
Planning and organizing personal events such as birthdays or anniversaries.
Managing household bills and budgeting.
Organizing and overseeing household tasks and repairs.
Setting reminders for important tasks or events.

Research:
Internet research on various topics.
Market research for business-related needs.
Sourcing suppliers or services.

Communication and Liaison:
Liaising with business associates, clients, or household staff.
Organizing, coordinating, and taking minutes for meetings.
Managing public relations and client relations.

Social Media and Technology:
Managing and updating social media profiles.
Basic website management or updates.
Organizing digital files and photos.
Providing tech support for basic software issues.

Event Planning:
Sourcing venues, catering, and entertainment.
Sending out invitations and managing RSVPs.
Overseeing event logistics and coordination on the day of the event.

Errands:
Grocery shopping.
Post office runs.
Picking up dry cleaning or laundry.
Making bank deposits or other financial errands.

Project Management:
Overseeing and managing specific projects.
Coordinating with various team members or contractors.
Keeping track of project timelines and deliverables.

Health and Well-being:
Scheduling and coordinating medical appointments.
Organizing medication schedules.
Researching health topics or treatment options.

Professional Development:
Organizing and scheduling training sessions or courses.
Researching conferences or workshops.
Maintaining a record of professional development activities.

Personal Finance:
Keeping track of expenses and receipts.
Organizing tax documents and receipts.
Coordinating with financial advisors or accountants.

Miscellaneous:
House sitting or pet sitting.
Assisting with relocation or moving tasks.
Gift wrapping.
Meal planning or recipe research.